| Support Center Items |
 Trouble Shooting v3 Interfaces |
| If you can not communicate with your v3 interface please view the following guide from our User Guide Section.
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| How to Re-Install Firmware on v2 Interfaces |
If there is a problem with the device firmware update, or you need to reset the device firmware, follow the procedure listed below for v2 Interfaces ONLY and ensure a strong and stable internet connection.
1. Unplug the device from the USB cable. 2. Ensure the switch is in the Right Hand Side Position.
3. Plug the USB cable back into the Interface and computer. 4. Open the "Tools"=>"Device Configuration" screen in the WRT software.
5. Then click on Re-Install Firmware.
6. Follow the on screen prompts to Reset the Device.
7. Once the device has been connected all 3 LED lights should be flashing.
8. Follow the on screen prompts to Reset the Device. 9. Once completed you will directed back to the Device Configuration Settings.
Note: If you have an issue with the Firmware Installing please view "How to Force a Re-Install Firmware on v2 Interfaces"
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| How to Re-Install Firmware on v3 Interfaces |
If there is a problem with the device firmware update, or you need to reset the device firmware, follow the procedure listed below for v3 Interfaces ONLY and ensure a strong and stable internet connection.
1. Unplug the device from the USB cable. 2. Ensure the switch is in the Right Hand Side Position.
3. Plug the USB cable back into the Interface and computer. 4. Open the "Tools"=>"Device Configuration" screen in the WRT software.
5. Then click on Re-Install Firmware.
6. You will be prompted to set the Device into Bootloader mode. Follow the on screen prompts by simply removing the USB cable and ensure the switch is on the Left Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
7. Once the device has been connected all 3 LED lights should be flashing.
8. You will be prompted to Reset the Device. Follow the on screen prompts by simply removing the USB cable and move the switch to the Right Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
9. Once completed you will directed back to the Device Configuration Settings.
Note: If you have an issue with the Firmware Installing please view "How to Force a Re-Install Firmware on v3 Interfaces"
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| Updating Firmware on Woolich Racing v3 Interfaces - Video Tutorial |
How to update Woolich Racing v3 Flashing Interfaces
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| Resetting Device Firmware on v2 Interfaces |
If there is a problem with the Device, Device Firmware Update, or you need to reset the Device Firmware, follow the procedure listed below. This procedure forces the Bootloader Firmware Installation for v2 Interfaces ONLY and ensure a strong and stable internet connection.
- Unplug the device from the USB cable.
- Put the device into Bootloader mode by moving the mode switch to a position between "Read/Write" mode and "Data Logging" mode.
 - Plug the device back into the USB cable.
- When the device is in Bootloader mode all LED's will flash.
- Open the "Tools"=>"Device Configuration" screen in the WRT software
- You will be informed "Could not determine Device Type, please select the Device Type from the drop down list."
 - Select the correct device from the drop down list and the "Device Firmware Update" process will begin and device will be updated with the latest firmware version.
 - Once the device firmware has been updated, move the mode switch back into "Read/Write" mode.
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| Resetting Device Firmware on v3 Interfaces |
If there is a problem with the Device, Device Firmware Update, or you need to reset the Device Firmware, follow the procedure listed below. This procedure forces the Bootloader Mode allowing Firmware Installation for v3 Interfaces ONLY and ensure a strong and stable internet connection.1. Unplug the Device from the USB cable. 2. Put the Interface into Bootloader mode by moving the mode switch to the Left Hand Side Position.
3. Plug the USB cable back into the Interface and computer. 4. When the Device is in Bootloader mode all LED's will flash. 5. Open the "Tools"=>"Device Configuration" screen in the WRT software.
6. You will be prompted that it is not the latest firmware. It will always display this as the Device is now in Bootloader mode. 7. Click Update Firmware and follow the on screen prompts. 8. You will be prompted to set the Device into Bootloader mode. Follow the on screen prompts by simply removing the USB cable and ensure the switch is on the Left Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
9. You will be prompted to Reset the Device. Follow the on screen prompts by simply removing the USB cable and move the switch to the Right Hand Side Position, connect the USB cable, wait for the Device to be recognised in Windows, then click Continue.
10. Once completed check the Device for correct operation.
Note: If you still have issue's updating the firmware on v3 Logbox's remove the micro sd card and start the process again. A faulty micro sd may cause the firmware not to update.
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| Testing the Mitsubishi USB v1 Interface |
On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Mitsubishi USB v1 Interfaces 
Please ensure that you have not modified the COM Port settings, you should use the default values for Baud rate etc in Device Manager.
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply as pictures below. 
If you only have a power supply you can connect to the interface as below. 
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface". 
7. Click Test Interface. 
Voltage Tests on Mitsubishi v1 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
5. Turn on Power Supply.
6. Measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v -13.5v when in flashing mode (Red LED on).
7 . Measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
To Test Engine Data Mode Mitsubishi v1 Interface ONLY 1. Ensure the interface is NOT plugged into an ECU. 2. Connect the USB cable from the Interface to the computer. 3. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply.
The plug pin out above is the 8 pin Molex plug on the Interface.
4. Turn on Power Supply. 5. Move the mode switch on the interface to Engine Data Mode (Orange Led on) 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
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| Testing the Mitsubishi USB / LOGBOX / LOGBOX PRO v2 Interface |
On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Mitsubishi USB / LOGBOX / LOGBOX PRO v2 interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply. 
If you only have a power supply you can connect to the interface as below. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on Mitsubishi v2 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
4. Measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v -13.5v when in flashing mode (Red LED on).
5 . Measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
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| Testing the Mitsubishi USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Mitsubishi USB / LOGBOX v3 Interfaces (M v3). 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply as pictures below. 
If you only have a power supply you can connect to the interface as below.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
Voltage Tests on Mitsubishi v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
4. Turn on Power Supply. 5. Open the Woolich Racing Tuned Software. 6. Select and open a Bin file that uses a Mitsubishi Interface. 7. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
8. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Testing the M-Duc USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the M-Duc USB / LOGBOX v3 Interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply. 
If you only have a power supply you can connect to the interface as below. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
Voltage Tests on M-Duc v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU. 4. Open the Woolich Racing Tuned Software. 5. Select and open a Bin file that uses a M-Duc v3 Interface. 6. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
7. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 14.0v - 16.0v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
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| Testing the Keihin USB / LOGBOX v3 Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Keihin USB / LOGBOX v3 Interfaces (K-v3). 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Ensure you have the Interface powered with 12v connected to pin 5 and Ground connected to pin 8 on the Interface. If you have a bench harness to suit the Mitsubishi Interface you can connect the 8 pin molex connector and power supply. 
If you only have a power supply you can connect to the interface as below.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Turn on Power Supply. 6. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
7. Click Test Interface.
Voltage Tests on Keihin v3 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Connect the Interface with a 12v power supply either by the bike ignition with an on bike harnesses or with the 12v power supply using a bench harnesses connected to the 8 pin molex connector. Ensure the interface is NOT plugged into an ECU.
4. Turn on Power Supply. 5. Open the Woolich Racing Tuned Software. 6. Select and open a Bin file that uses a Mitsubishi Interface. 7. Click Read or Write ECU and measure the voltage between pin 3 and pin 8 on the interface, this should be 11.5v-13.5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
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| Testing the Denso USB / LOGBOX v1 Interface |
On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Denso USB / LOGBOX v1 Interface. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on Denso v1 Interface ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 3. Measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (red LED on). 4. Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface
To Test Engine Data Mode Denso v1 Interface ONLY 1. Ensure the interface is NOT plugged into an ECU. 2. Connect the USB cable from the Interface to the computer. 3. Ensure you have the Interface powered with 12v Power Supply connected to pin 5 and Ground connected to pin 8 on the Interface. You can use a Denso Bench Harness and use your Power Supply to power the Interface.
The plug pin out above is the 8 pin Molex plug on the Interface.
4. Move the mode switch on the interface to Engine Data Mode (Orange Led on) 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Please ensure that you have not modified the COM Port settings, you should use the default values for Baud rate etc in Device Manager.
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| Testing the Denso USB / LOGBOX / LOGBOX PRO v2 Interface |
On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Denso USB / LOGBOX / LOGBOX PRO v2 Interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on Denso v2 Interfaces ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode (Red Led on). 3. Measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (red LED on). 4. Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Testing the Denso USB / LOGBOX v3 Interface |
|
On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the Denso USB / LOGBOX v3 Interfaces. 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface. 
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on Denso v3 Interface ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Open the Woolich Racing Tuned Software. 4. Select and open a Bin file that uses a Denso Interface. 5. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on) 6. Click Read or Write ECU and Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Testing the D-CAN v3 LOGBOX Interface |
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On the "Tools" menu there is an item for "Test Interface", this allows the basic interface communications to be tested.
Note: The following only applies to the D CAN v3 LOGBOX Interface (D CAN v3). 
To Test Flashing Mode 1. Ensure the interface is NOT plugged into an ECU. 2. Put a jumper wire from pin 3 to pin 7 on the interface.
The plug pin out above is the 8 pin Molex plug on the Interface.
3. Connect the USB cable from the Interface to the computer. 4. Move the mode switch on the interface to the right hand side position to the Read / Write mode. Note: The v3 interface may not show the Red led until Test interface has started. 5. Open the Woolich Racing Tuned Software, go to "Tools" then to "Test Interface".
6. Click Test Interface.
Voltage Tests on D-CAN v3 LOGBOX Interface ONLY Use a multimeter in a DC voltage setting to perform the following tests. 1. Connect the USB cable from the Interface to the computer. 2. Move the mode switch on the interface to the right hand side position to the Read / Write mode. 3. Open the Woolich Racing Tuned Software. 4. Select and open a Bin file that uses a D-Can v3 Interface. 5. Click Read or Write ECU and measure the voltage between pin 4 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on) 6. Click Read or Write ECU and Measure the voltage between pin 1 and pin 8 on the interface, this should be 4.5-5v when in flashing mode (Red LED on).
The plug pin out above is the 8 pin Molex plug on the Interface.
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| Format Micro SD card - v1 & v2 Logbox |
If you are having difficulty with viewing your Logbox, saving or viewing WRL log files may be due to the Micro Sd Card, formatting the Micro SD card may assist.
Process to Format the Micro SD card:
1. Put the Logbox into Data Logging mode.
2. Connect the Logbox to the computer via the USB cable only.
3. View the Logbox in Devices and Drives, if it does not appear then you will need to remove the Micro SD card and format it using a USB card reader on the computer.
4. Right Click the Logbox and go to Format.
5. Perform a Quick Format with to a FAT32 file.
6. Follow all on screen prompts.
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| Format Micro SD card - v3 Logbox |
If you are having difficulty with viewing your Logbox, saving or viewing WRL log files it may be due to the Micro Sd Card, formatting the Micro SD card may assist.
Process to Format the Micro SD card:
1. Connect the Logbox to the computer via the USB cable only.
2. View the Logbox in Devices and Drives, if it does not appear then you will need to remove the Micro SD card and format it using a USB card reader on the computer.
3. Right Click the Logbox and go to Format.
4. Perform a Quick Format to a FAT32 file.
5. Follow all on screen prompts.
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| Unable to format micro SD card in Log Box or Log Box Pro? |
| If you are having issues with the micro SD card not appearing in Windows or if you are not able to format the micro SD card. You will need to remove the micro SD card and format it using a USB card reader and your desktop computer.
- Remove the micro SD card from the Log Box/Log Box Pro
- Place micro SD card into the external card reader connected to your PC
- The micro SD card should appear in Windows as an external hard disk
- Right click on the micro SD drive in windows and choose Format
- Once formatting has completed you can remove the micro SD card and re-install it.
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| Identifying Interfaces and Harnesses |
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| Log Box Pro - COM Port Drivers |
The Log Box Pro uses STMicroelectronics COM Port drivers which are available from the downloads page.
There are drivers for both 32 bit and 64 bit versions of windows, please choose the appropriate driver for your version of windows. Please refer to the following link for information on how to determine which version of windows you are running.
https://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit
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