Support Center - Troubleshooting

If the COM Port is still not showing in the 'Settings' form within the Woolich Racing Tuned software you may need to re-install the USB COM Port driver.

Plug the USB Interface or Log Box into the computer's USB port, make sure the mode switch is in Flashing Mode (red led on).
You should see the USB Serial Port appear in the list in 'Device Manager' under the 'Ports (COM and LPT)' section.
Right mouse click the 'USB Serial Port' and choose 'Uninstall' from the menu.

Ensure the 'Delete the driver software for this device' checkbox is checked.

Click the 'OK' button to finish uninstalling the driver.

Unplug the USB Interface or Log Box from the Computer
Reboot the computer
Log into Windows as an Administrator
Install and configure the COM Port drivers following the instructions from the previous post

Note: the USB Interface or Log Box needs to be plugged into the USB port on the computer and the mode switch needs to be in Flashing mode (red led on) for the COM Port to appear in the Woolich Racing Tuned software settings form and in Windows Device Manager.

	General Information (21)		Reading / Writing to an ECU (6)
	Computer Specifications for WRT Software (2)		WRT Software - Autotune (8)
	What products do I need? (8)		WRT Software - Advanced Features (12)
	Getting Started (13)		Woolich Racing MapShare / Share File (9)
	Tuning with the WRT Software (27)		Tuning Shops / Dealer Packages (3)
	Video Tutorials (35)		Ecueditor (4)
	Troubleshooting - General (15)		Troubleshooting - COM Ports (5)
	Trouble Shooting - Interfaces (23)		Can't find what you were looking for? (2)
	Bin File Definitions (12)

Support Center Items
What are COM Ports and why do I need them?
COM ports allow your computer to connect to and communicate with the ECU in your bike. The Woolich Racing interfaces come equipped with USB Serial COM Ports that make it easy to connect your computer to the ECU via USB. Was this helpful? YesNo open in new page
How do I install the COM Port drivers in the Woolich Racing Tuned (WRT) software?
Generally Windows will automatically recognize the Woolich Racing interfaces and install the appropriate COM port drivers automatically for you. The following procedure is for cases where the drivers are not automatically installed. Log into Windows as an Administrator Open the Woolich Racing Tuned Software From the 'Tools' menu choose 'Install COM Port Drivers’ A command window will open and install the FTDI COM Port Drivers Reboot Windows when the command window has closed Log into Windows as an Administrator Plug your Woolich Racing Log Box or USB Interface into the USB Port on the PC Windows should automatically detect the USB Serial Port and install and configure it Open 'Device Manager' and expand the 'Ports (COM & LPT)' section to check that the USB Serial Port is available and configured Take note of the COM port number that has been assigned to the USB Serial Port. Note: Some computers do not work well when the USB Serial Port in your interface is set to a COM Port number greater than 9. Click here to see a guide on how to change the COM Port Number. Was this helpful? YesNo open in new page
How do I configure the Woolich Racing Tuned software to use the correct COM Port?
Please follow these steps to configure the Woolich Racing Tuned software to use the correct COM Port: Open Woolich Racing Tuned software Click the 'Settings" button Choose the COM Port for your Woolich Racing Interface Click the OK button to save the Settings Was this helpful? YesNo open in new page
How do I change the COM Port number?
Some computers do not work well when the USB Serial Port in your interface is set to a COM Port number greater than 9. The following guide shows how to change the COM Port Number. Open Device Manager in Windows Expand the "Ports (COM and LPT)" section. Locate the "USB Serial Port". Right click the "USB Serial Port" and select "Properties". Click on the "Port Settings" tab and click on the "Advanced" button. Select a COM Port less than 10, then click "OK". Was this helpful? YesNo open in new page
I have set up the COM Port, but it’s still not showing up in the ‘Settings’ form?
If the COM Port is still not showing in the 'Settings' form within the Woolich Racing Tuned software you may need to re-install the USB COM Port driver. Log into Windows as an Administrator Open 'Device Manager' and locate the 'Ports (COM and LPT)' section Plug the USB Interface or Log Box into the computer's USB port, make sure the mode switch is in Flashing Mode (red led on). You should see the USB Serial Port appear in the list in 'Device Manager' under the 'Ports (COM and LPT)' section. Right mouse click the 'USB Serial Port' and choose 'Uninstall' from the menu. Ensure the 'Delete the driver software for this device' checkbox is checked. Click the 'OK' button to finish uninstalling the driver. Unplug the USB Interface or Log Box from the Computer Reboot the computer Log into Windows as an Administrator Install and configure the COM Port drivers following the instructions from the previous post Note: the USB Interface or Log Box needs to be plugged into the USB port on the computer and the mode switch needs to be in Flashing mode (red led on) for the COM Port to appear in the Woolich Racing Tuned software settings form and in Windows Device Manager. Was this helpful? YesNo open in new page